Some of the Most Valuable Customer Data Out There Isn’t Being Captured | Podcast Clips | Video Shorts | All MKC Content | ANA

Some of the Most Valuable Customer Data Out There Isn’t Being Captured

David Edelman, author and former CMO at Aetna, discussed how some of the most valuable data for businesses is captured when their salespeople have face-to-face interactions with customers, stressing the need for including insights from these interactions in your broader datasets.