Measurement Is a Key Driver in Panera’s Customer Loyalty Program | Conference Session Videos | Event Video | All MKC Content | ANA

Measurement Is a Key Driver in Panera’s Customer Loyalty Program

For Panera, enhancing the customer experience and driving loyalty is key. In this video, Meenakshi Nagarajan, SVP of recurring revenue and loyalty at Panera Bread, discussed how the company leverages personalization and the omnichannel experience to drive connections with consumers.