Measurement Is a Key Driver in Panera’s Customer Loyalty Program | Event Recaps | All MKC Content | ANA

Measurement Is a Key Driver in Panera’s Customer Loyalty Program

For Panera, enhancing the customer experience and driving loyalty is key. Meenakshi Nagarajan, SVP of recurring revenue and loyalty at Panera Bread, discussed how the company leverages personalization and the omnichannel experience to drive connections with consumers.