Brand Experience: The Key to Customer Loyalty and Business Growth | Knowledge Partners | All MKC Content | ANA

Brand Experience: The Key to Customer Loyalty and Business Growth

A common misconception is that your brand equals your logo plus your ads and nothing more. It’s true that visual identity and brand voice contribute to overall customer perception of a brand and its value. However, it’s the total brand experience that drives competitive differentiation, builds brand loyalty and, ultimately, delivers value to the business.