How Design Thinking Can Transform Customer Experience

This event is over.

From IOT to 5G and AI, the rapid advancements in digital technology are redefining the way people experience products, services and brands. Customers’ expectations of experience are evolving faster than business’s ability to service them – which is creating massive disruption and opportunity. Businesses that succeed in this environment are re-orienting their culture, their creativity, and their innovation around the people they serve. In this session, we will demonstrate how a commitment to design thinking can provide a pragmatic path for companies to transform cultures and capabilities to reimagine their customers’ experiences.