How Marketers Sharpen Their Personalization Playbook | ANA

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How Marketers Sharpen Their Personalization Playbook

Several components needed to drive customer loyalty, retention, and conversion rates

Adding personalization to marketing and advertising programs seems pretty straightforward (at least on paper). However, to generate the most value out of personalization, brands need to establish a framework that empowers teams across the enterprise, while maintaining governance regarding the company’s business processes.