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  • Editor Highlights: ANA's Loyalty Report, Sustainability Tips, and Identity Data

    Pulse   November 8, 2024  

    Do you feel like it’s a challenge to keep up with the latest trends, best practices, and marketing strategies? You aren’t alone. Bimonthly, ANA’s Pulse will highlight content within ANA’s resources hub, from Industry Insights, Knowledge Partner contributions, ANA Magazine, case studies, Marketing 101, Tools and Playbooks, and more. This way, the hard work of finding actionable insights, marketing trends, and helpful guides is done for you.

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  • Loyalty Marketing: Key Takeaways from the Latest ANA Report

    Pulse   November 6, 2024  

    Below are the key highlights and actionable next steps presented in ANA's new report that you can take to optimize your loyalty program.

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  • Loyalty Marketing: The Good, The Bad, and The Ugly

    Pulse   November 5, 2024  

    Back in June in Cannes, Jack Myers of MediaVillage moderated a panel on the topic of loyalty marketing and more specifically, fraud in loyalty marketing. That was the beginning of a new partnership between ANA and HUMAN, a leading cybersecurity company. You can read about that panel here. We’ve been busy since then and are now releasing the comprehensive report, “Loyalty Marketing: The Good, the Bad, and the Ugly.”

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  • Loyalty Marketing: The Good, the Bad, and the Ugly

    Research Reports   October 30, 2024  

    Loyalty marketing rewards customers for their repeat purchases or interactions with a brand. While there is clear “good” in loyalty programs, there are also “bad” and “ugly” characteristics. The paper provides guidance for protecting loyalty programs.

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  • Editor Highlights: B2B, SEO, and Loyalty Programs

    Pulse   October 25, 2024  

    Do you feel like it’s a challenge to keep up with the latest trends, best practices, and marketing strategies? You aren’t alone. Bimonthly, ANA’s Pulse will highlight content within ANA’s resources hub, from Industry Insights, Knowledge Partner contributions, ANA Magazine, case studies, Marketing 101, Tools and Playbooks, and more. This way, the hard work of finding actionable insights, marketing trends, and helpful guides is done for you.

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  • System 1 Thinking: Why It Matters for Your Brand Strategy

    Knowledge Partners   October 11, 2024  

    Brandtrust founder Daryl Travis explains why brands can’t overlook consumers’ “nonconscious” behaviors.

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  • Unlocking the Value of Loyalty: Strategies for Success

    Event Recaps   October 10, 2024  

    Team members at Acxiom discussed strategies for launching and managing a successful loyalty program, covering the value that loyalty programs can bring to your business, case studies from brands that are doing loyalty well, and some best practices.

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  • Legal Risks and Rewards of Gift Card and Loyalty Programs

    Webinar Rewinds   October 8, 2024  

    Gift cards and loyalty programs are notoriously heavily regulated, but their popularity with consumers can make them an important part of marketing plans. In this webinar, speakers from Venable LLP discussed of the laws regulating gift cards and loyalty programs and the risks and “rewards” of offering them.

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  • This Restaurant Chain Enhanced Loyalty with an Aggressive Test-and-Learn Approach

    Smarties Awards   September 30, 2024  

    Blaze Pizza, with the help of Response Labs, undertook a data-fueled experiment to supercharge its loyalty program.

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  • Abbott Revolutionizes Traditional Trade in Vietnam with a Data Program to Assist Retailers

    Smarties Awards   September 30, 2024  

    Abbott created a data-collection program that gave retailers in Vietnam the power of first-party data analysis normally the province of large and sophisticated organizations.

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  • This Grocery Chain Souped Up Its Loyalty Program

    Smarties Awards   September 30, 2024  

    Carrefour, a European grocery and convenience store chain, enhanced its loyalty program’s ability to attract and serve members with a smart investment in data technology.

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  • Fanta Creates an Interactive Flavor Hunt in Turkey

    Smarties Awards   September 30, 2024  

    Fanta integrated an interactive digital and OOH experience for its campaign to unveil new flavors.

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  • Dubai Hotel Reimagines Iconic ’90s Hit for Summer Promotions

    Smarties Awards   September 30, 2024  

    Yas Island used a recognizable and nostalgic hit song with new lyrics across media channels to promote its attractions and offers.

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  • How Techcombank’s Fictional Celebrity Made It the No. 1 Bank App in Vietnam

    Smarties Awards   September 30, 2024  

    Techcombank drove awareness of its cash-deposit promotion by creating a fictional branded celebrity, two music videos, in-app gamified integrations and more, differentiating the bank app from the sea of sameness prevalent across its competitors’ marketing.

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  • Using Targeted Coupons to Drive Trial of Nestlé’s New Brand

    Event Recaps   September 18, 2024  

    After launching Maison Perrier, Nestlé partnered with 84.51° to migrate its most loyal Perrier customers to the new brand.

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  • Do Fast-Food Brands Need to Flip the Script?

    Trends and Technology   August 23, 2024  

    With consumers dining out less frequently due to prolonged inflation, fast-food chains find themselves at a crossroads. Brands that can successfully blend competitive pricing, technological innovation, and a comprehensive approach to defining value stand the best chance of thriving in a competitive business environment.

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  • Engaging with Value and Delivering More of It

    Event Recaps   August 14, 2024  

    Kelly McKay from The Krazy Coupon Lady shared research providing crucial insights into consumer shopping behaviors, promotional preferences, and effective strategies for brands to deliver value across generations in an era of rising prices and tightening budgets.

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  • 7-Eleven’s Journey to Customer Obsession

    Event Recaps   August 14, 2024  

    Gary Long from 7-Eleven discussed the company's transformative journey in leveraging customer data and analytics to drive business decisions and enhance customer experiences in the convenience store industry.

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  • Legal Developments in Sweepstakes, Charitable Promotions, Loyalty Programs, and Other Promotions Topics

    Event Recaps   July 24, 2024  

    Representatives from Venable LLP discussed new laws and regulations related to sweepstakes, prize promotions, and loyalty programs, as well as potential legal issues that can arise when these tactics integrate cutting-edge technologies.

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  • Domino's Bold Digital Transformation

    Conference Session Videos   July 18, 2024  

    In this video, Domino’s explored how its culture of innovation is inspired by customer tensions.

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