Leveraging Social Media for Brand Building (Virtual)

An Introduction to Driving CLV through Social Media & Customer Engagement
(Virtual Half Day Workshop)

Virtual Workshop Description
The proliferation of social media platforms and empowered consumers makes reaching your target audience challenging. Even the biggest brands struggle with how to use social media to be relevant and authentic. It's no longer a question of whether social media plays a role in marketing, it's about what role the modern marketer needs to play in developing the best social media strategy to drive marketing results, customer engagement and overall business success.

This virtual workshop teaches strategic best practices that can be used across social marketing platforms, including Facebook, Instagram, TikTok, Pinterest, Twitter, and LinkedIn. This highly engaging and interactive workshop will help participants better understand how to use social media to improve target consumer engagement, enhance brand perception & affinity, and accelerate the “buyer’s journey”. Participants will learn the essential components of a social media strategy and strategic content development plan. The workshop will help both marketing professionals and teams understand the evolving role of social media in the marketing mix and customer journey to brand loyalty.

Participants will leave with actionable concepts and tools they can immediately apply to real world situations, including aligning social media strategy with the company’s customer experience and marketing plan goals. The workshop provides practical frameworks and models to understand and optimize social media strategy to enhance overall customer experience and build brand equity.

Who is this workshop for?
This virtual workshop is for marketing professionals and/or in-house agency professionals that want to learn how to use social media strategically, as part of the modern marketing mix. Especially useful for early career marketers involved in brand management, digital marketing, marketing communications, product/service innovation and any marketing organization.

Virtual Workshop Benefits
The benefits of attending this workshop fall under the following key drivers of growth: improving marketing effectiveness, increasing marketing efficiencies, and maximizing marketing ROI.

This workshop helps attendees improve marketing effectiveness by teaching them:

• How to adjust your Social tactics to reflect recent platform changes
• How to increase brand awareness and engagement with target customers
• Social Media’s impact on brand perception & customer experience

This workshop helps attendees increase marketing efficiency by teaching them:

• The impact of customer journey and Social Media alignment
• Assessing, Evaluating and Selecting the ideal Social platforms to support goals
• The brand equity and perception impact of Social Media

This workshop helps attendees improve marketing ROI by teaching them:

• How to make Social Media execution decisions based on building long-lasting audience connections that increase customer lifetime value, not trends
• How to evaluate and balance long-term and short-term investments and impact
• How to establish measurement reporting & goal setting for Social Media

Download the full agenda here

Mary Czarnecki

An influential speaker and consultant, Mary Czarnecki is a trusted advisor to professionals who want to make their message matter in an increasingly distracted world. She helps both teams and individuals use the art of storytelling for personal and professional success.

Leveraging her experience in marketing and strategy roles with Johnson & Johnson, WebMD, and Accenture, Mary now works with market-leading brands and business leaders, helping them break through the noise and tell their stories with confidence.

As a top-rated Faculty Instructor at the Association for National Advertising, Mary has trained thousands of professionals on a wide range of topics, including brand storytelling, effective communication, and creative brief writing.

Mary is a Business Made Simple/StoryBrand Certified Coach and earned her MBA and Master of Environmental Management from Yale University and her BA from Princeton University. She’s the host of the Sticky Note Marketing Podcast, co-owner of The Joel Palmer House Restaurant, and resides in Oregon’s Willamette Valley.