mailto:?subject=Link to ANA content&body=Link%20to%20ANA%20content%0A%0ATitle.....%3A%20Turning%20Negative%20Feedback%20into%20a%20Positive%20Donor%20Experience%0ALink......%3A%20http%3A%2F%2Fwww.ana.net%2Fmiccontent%2Fshow%2Fid%2Fer-dmanp-feb21-merkle%0A%0AIn%20this%20session%2C%20Merkle%20discussed%20the%20importance%20of%20using%20negative%20feedback%20as%20an%20opportunity%20to%20build%20better%20relationships%20with%20donors.%0A%0A%0A------------------------------------------------------%0AClick%20on%20the%20link%20above%20to%20visit%20this%20page.%20%20If%20the%20link%20is%20not%20clickable%20in%20your%20email%20client%2C%20copy%20and%20paste%20it%20into%20a%20web%20browser.%0A